Shipping and Returns
How quickly will my order arrive?
In Stock Items
Items listed as "In Stock" usually ship the next business day. We will try our hardest to get your order shipped as soon as possible. In the rare event that an item is not available, you will be notified immediately via email.
IMPORTANT! If an item is out of stock, your order will be held until all items are in stock (if they can be Special Ordered) so that they are shipped together unless you tell us otherwise.
Track your Order
All shipping levels offer tracking for customers in Canada. Unfortunately, orders shipped to the US cannot be tracked once they have crossed the border.
Shipping times are expressed in Business Days which do not include Weekends, or Canadian holidays. All delivery times are approximate but usually quite accurate. We cannot guarantee that your order will arrive within the time specified, but we will do our very best to ensure that it does.
A Special Note to our American Customers
Orders shipped across the Canada/US border can sometimes be delayed in Customs. This step of the shipping process is unfortunately beyond our control. Potential custom delays are reflected in the relatively wide-range of delivery times in the US. We have tried to minimize the impact on you by using Canada Post, a reliable cross-border shipper. Tracking for your order will show you that it has been shipped and will usually indicate several transfer points in Canada. Once your order crosses the border however, there will not be any further tracking info available until your order arrives. We do sincerely apologize for any inconvenience this may cause.
We will gladly except returns for a full refund or exchange on defective or wrongly shipped items. You just have to ship the items back to us at your cost. The refund will be applied to the original method of payment you used when you ordered including the original shipping cost. Please DO NOT return a potentially defective product without first contacting us. When you do, you will be given a Return Authorization number which will ensure that there are no delays or problems getting your money refunded.
Simply ship the item(s) back to us at:
Model Builders Supply
40 Engelhard Dr. Unit#11
Aurora, Ontario, L4G 5G6
Att: Web Returns
Include RA# If applicable
When we receive the items back you will be refunded the purchase price including up to $10 in any shipping you paid as well as taxes on the original order. Express and Priority shipping cannot be refunded.